Returns & Exchanges

Need to return or exchange something?

Fill in the form below and a member of our team will reach out to you — usually within one business day. You don’t need to do anything else yet; wait for us to contact you before sending anything back.

The short version

• Unworn shoes, in original condition, within 5 days of delivery.
• Wrong size is the most common reason — we’ll swap it for the size you need.
• Cash-on-delivery orders are refunded by bank transfer or store credit.

Please include in your message

• Your order number
• Which pair, and the size you received
• What’s wrong — wrong size, wrong item, or a fault
• If it’s an exchange, the size you’d like instead

Not sure which size to ask for? Measure the foot and check our size guide first — it saves a second swap.