Help & FAQ

Help & Frequently Asked Questions

Got a question? We've gathered the most common ones below. If you can't find what you're looking for, reach us through our Contact page.

Ordering

How do I place an order?
Browse our collection, choose your size, add to cart, and check out. You'll receive a confirmation once your order is placed.

What payment methods do you accept?
We accept Cash on Delivery (COD) across Egypt, as well as the online payment options shown at checkout.

Sizing

How do I choose the right size?
Kids grow fast! We recommend measuring your child's foot and checking our size guide. If you're between sizes, size up.

What if the size doesn't fit?
No problem — you can exchange unworn shoes within 5 days of delivery. See our Refund & Return Policy for details.

Shipping

How much is shipping?
It depends on your governorate. The exact amount is shown at checkout once you enter your address.

• Cairo & Giza — 80 EGP
• Alexandria & Beheira — 88 EGP
• Delta & Canal (Qalyubia, Dakahlia, Gharbia, Kafr el-Sheikh, Monufia, Sharqia, Damietta, Ismailia, Port Said, Suez) — 95 EGP
• North Upper Egypt (Faiyum, Beni Suef, Minya, Asyut, Sohag) — 115 EGP
• South Upper Egypt & Red Sea (Qena, Luxor, Aswan, Red Sea, Matrouh) — 133 EGP
• Sinai & New Valley — 156 EGP

How long will delivery take?
Cairo & Giza: 2–3 business days. Other governorates: 3–5 business days.

Can I track my order?
Yes — we'll send you tracking details once your order ships.

Returns & Refunds

What is your return policy?
Unworn items in original condition can be returned or exchanged within 5 days of delivery.

How long do refunds take?
Once we receive and inspect your return, refunds are processed to your original payment method (or via store credit / bank transfer for COD orders).

Still need help?

Reach us through our Contact page, Sunday–Thursday, 10:00 AM – 6:00 PM. We aim to reply within 1 business day.